Innova Physical Therapy

Billing and Insurance

At Innova Physical Therapy, your care does not stop at treatment. We also do our billing in house so we can better support you, answer your questions directly, and help you understand your insurance benefits and physical therapy bills.

Why In-House Billing Matters

Insurance can be confusing, especially when it comes to referrals, deductibles, copays, coinsurance, visit limits, prior authorizations, and Explanation of Benefits statements. Because our billing is handled by our own team, you have a local, knowledgeable resource available to help you navigate the process.

Our in-house billing team can help you:

Understand your physical therapy benefits
Review insurance requirements before or during your care
Interpret your EOB, or Explanation of Benefits
Answer questions about statements from Innova Physical Therapy
Communicate clearly about balances, payments, and insurance processing
Help identify when referrals or authorizations may be needed

We believe patients should feel informed and supported, not overwhelmed by billing or insurance paperwork.

Pay your bill online

Kevin writes on a clipboard in the foreground while a seated patient talks to him

Young patient and practitioner pose together

Insurance Plans We Work With

Premera
Regence
Blue Cross/Blue Shield
CIGNA
First Choice
Lifewise

Uniform Medical
Aetna
L&I
Motor Vehicle Accident PIP claims
Cash Discounted Rates

Because insurance coverage varies by plan, we recommend contacting your insurance company before your first visit to confirm your physical therapy benefits.

Before Your Appointment

Please call your insurance company before your appointment and ask about your physical therapy coverage. Helpful questions to ask include:

Do I have physical therapy benefits?
Do I need a referral from my primary care provider?
Do I have a deductible, copay, or coinsurance?
Are there visit limits for physical therapy?
Is prior authorization required?

If your insurance plan requires a referral from your primary care physician, please obtain it before your appointment.

Payment Information

We accept payment for patient balances, copays, coinsurance, deductibles, and self-pay services. Please note that a 3% processing fee applies to credit card transactions.

Questions About Your Bill?

We are here to help. If you have questions about your insurance benefits, your EOB, or a bill from Innova Physical Therapy, please contact our office. Our in-house billing team will be happy to walk through it with you.